Frequently Asked Questions
Everything you need to know about PrimePrometics beauty and care.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location but generally arrive within 7-14 business days.
Are your products cruelty-free and vegan?
Yes, all PrimePrometics products are 100% cruelty-free and vegan. We never test on animals, and we do not use any animal-derived ingredients in our formulas.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund or exchange, even if the product has been opened.
Are the products safe for sensitive skin?
Absolutely. Our formulas are dermatologist-tested and specifically designed for mature and sensitive skin, avoiding harsh chemicals and common allergens.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.