Returns & Exchanges
At PrimePrometics, we want you to feel confident in your beauty routine, which is why we offer a 30-day satisfaction guarantee on all our products. If a shade or formula isn't the perfect fit for your skin, we are here to help with a hassle-free return or exchange process.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.
Print Your Label
Select your reason for return and download the prepaid shipping label provided directly through the portal for a seamless experience.
Package Your Items
Securely pack your beauty products in their original packaging, attach the printed shipping label to the outside of the box, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing